Refund &
Cancellation Policy

Cancel a subscription

You may request cancellation at any time by emailing support@quasentra.com from your registered account email. Include your account email, plan name and payment reference. We will confirm the request by email.

Cancellation prevents the next recurring charge. Unless we state otherwise, your paid plan remains available until the end of the current billing period and then returns to the available free plan. Cancellation does not automatically refund the current billing period.

When a refund may be approved

Contact us within 7 calendar days of the charge if:

• the same subscription was charged more than once;
• the amount charged differs from the amount confirmed at checkout;
• payment succeeded but paid access was not provided because of a verified Quasentra technical error; or
• a refund is required under applicable Pakistani consumer law.

Non-refundable cases

Except where required by law, refunds are normally not provided for change of mind, failure to cancel before renewal, partial billing periods, unused subscription time, third-party model or hosting costs, or a plan on which API keys, agents or security decisions have been materially used. This does not limit a refund for a duplicate, incorrect or verified failed-service charge described above.

How to request a refund

Email support@quasentra.com with your registered account email, transaction or payment reference, charge date, amount and reason. Do not email card numbers, CVV codes, passwords or API keys. We may request reasonable evidence needed to locate and verify the transaction.

Review and processing time

We aim to acknowledge requests within 2 business days and communicate a decision within 7 business days after receiving the required information. An approved refund is returned to the original payment method. After we issue it, the bank or payment provider may take an additional 5–10 business days to display the credit.

Failed payments and plan access

A failed or reversed payment does not activate or renew a paid plan. If a payment is later reversed, disputed or charged back, we may suspend the related paid access while the matter is reviewed. Legitimate billing concerns should be sent to us first so we can investigate promptly.